Customer Testimonials
Always friendly ,courteous
Just like every other service center, make sure you read the manual regarding service intervals so you know whether or not the additional services they try to press on you are actually required. Recently, I went in for a state inspection two weeks after my 4Runner’s 60k services and Sylvester tried to talk me into almost $1k of services (most of them weren’t actually required). This is my fault for not working with James and handing it off to someone I’ve never worked with. At least James is a straight shooter.
If you would like to rent a car or need work done on your car they will get it done for you very quickly.thank you Toyota employees
The experience I had with his morning was excellent. Everyone was so nice , kind and polite. Thanks again Pinehurst Toyota.
the service department I'd excellent.
Good friendly service, you feel comfortable and can trust the service requirements you received.
Great service on a recall. Fast and courteous!
I have been dealing with Pinehurst Toyota since 2008, purchased 4 vehicles from this awesome dealership. They know the business in taking care of all your needs and treat customers like family. Just today we purchased another Toyota. The best dealership in my book, Chad and Robbie thank you for your recommendation and assistance in our latest purchase see you guys in a few months for another one. Thanks again Pinehurst Toyota!!!
The service writer James was very customer focus. Responded to my text for status very quickly. Well done! Took 2.5 hrs to check possible tire leak and computer check. Seemed a bit long.
Good service. Good attitude
Convenient location, friendly staff, good service.
Had our Hyundai Elantra serviced today. They are professional and courteous.
I am very happy with pinehurst Toyota dealership. I found my vehicle online and contacted Tracy, who was super helpful and when I had a question that she wasn’t sure about , she put me in the very capable hands of LaShonda. This lady knew her stuff… she handled many details over the computer so I wouldn’t spend so much time at the dealership. When I came down to see the vehicle, she was out sick, but made sure her friend and salesperson Brandon too care of me. He was so personable and friendly, and really worked hard to ...
very nice and genuine people! I was pleased and well taken care of!
We found a car! Great service. I also noticed how clean the business was.
This is an outstanding dealership. Their service department is excellent and the staff are friendly and thorough.
in and out in 30 mins for tire rotation. James made sure I got done fast as I had another appointment to get too
Very helpful today! Thank you.
Fast knowledgeable amazing staff awesome service department
I went to service completed on my sonata. The service technician was inviting and through. The waiting area was comfortable and clean. My service was completed in 40 minutes. The whole experience was refreshing from a customer service prospective.
Services were done quickly and efficiently. Technician was very friendly and seemed genuinely interested in helping me.
Alex in sales and Javier in finance made our purchase of new Cross simple. It was the fastest auto purchase transaction I have ever experienced. Thanks to them both.
Need a new car? Go see Doug at Pinehurst Toyota! He was such a pleasure to work with and helped me get exactly what I wanted. I h ighly recommend him to anyone in the market for a Toyota!
That Charlotte she’s such a great service writer took care of me and the family thanks again
James is the guy that I dealt with. Quick and friendly great first impression. Had issue called by the time I returned and he checked it out. Problem fixed itself. He still had it checked for code and no issues found.
Customer service is fast and efficient was in and out in no time
Cody did a good job taking the time to explain what I need to do to keep up with my car. He was very professional.
I received good very thorough and very courteous service.
Josh did an awesome job of taking care of my car plus he is a very likable person
Today was a great day at Pinehust Toyota. Very professional and communication throughout my appointment! Not a happy camper with Rick Hendrix in Fayetteville. The service is getting poorly over the year. I was with them for 10.years faithfully. But I heard great reports from Pinehurst Toyota in all the testimony are true. Thanks you for your kindness and compassion during my appointment!💜
Needed a battery for our Lexus GX460 and Shannon Francisco, Service technician, look care of us. Could not be happier with service at Pinehurst Toyota.
The service lady was very helpful and friendly gfrom the time I arrived till I left . Explained what they would do and was even going to back my car out for me .
The people in the dealership were very nice to talk to. The pricing is straight forward and the interest rate was reasonable. They were very helpful in explaining to me all the aspects of my purchase.
Brent Hammer was Awesome!!!!
Was surprised how quick I got an appt so quickly . Job done fast as well . Easy check in and very affordable . Very pleased
Took me in right on my scheduled time. In and out within 50 minutes. Knowledgeable and friendly staff
I was very satisfied with the service department and James Johnson, the service was great and James answered all the questions I had to my satisfaction. You all are the best, and thanks for servicing my Highlander 😃😃!!
well I waited a long time to get my car service but every thing worked out ok
Service department was extremely helpful!
The customer service representative was very thoughtful and got my car in and out with the maintenance service in a very reasonable time.
Great and timely service. The service department kept us informed on the status of our vehicle.
They were on when I arrived. Service time was well in line with quoted. Well satisfied
Customer Service is Excellent and customer waiting area was very nice neat and clean and comfortable. Could not have ask for better service. Thank you!
Very efficient and clean. In and out in an hour. Outstanding.
Just purchased a new 2022 RAV4 Hybrid- waited 3 months for our car. Alex Wolff at Pinehurst Toyota was fabulous throughout the process. He regularly kept us informed on the status of our car and when it arrived had it ready to go and showed us all the “ins and outs”. Highly recommend Alex!
I’ve always been satisfied with the service I receive at Pinehurst Toyota
Service department is very friendly and helpful with answering your questions.
I just wanted to share my experience with a great Service Advisor by the name of Charlotte Erbschloe. My daughter and i drove to Pinehurst to have a diagnostic inspection done because the check engine light was on her vehicle. We tried Fayetteville because that is closer (even though we purchased it from the Pinehurst dealership); however they wouldn't be able to get to the car until sometime in June. My experience with Pinehurst will bring us back every time we called they got us in. Ms. Charlotte, explained in detail what we could expect, and also explained about ...
Service is fast & good. Nice waiting area
Great personal accross the board. If they dont have on the lot, they will get it.
Great excellent service. Less time than imagined
I tried to buy my car online, first time in my life. Cris Sanchez made my time smooth and clear from hustles of virtual shopping platforms. Thanks a lot Cris and Pinehurst Toyota
They get me in whenever I have a problem and the service managers will work with me when I’m on a budget!!! I won’t go anywhere else with my Sonata!! 💙💙
Thank you to Devonte and team for making my purchase experience painless and smooth!! I love my new car!
Exceptional service, thank you so much
Everything I love the staff there
Love me some Cory in the sales department and James in service! The both always have my best interest at heart!
Great service. Easy check in and kept up to date on progress.
They actually care for their customers. Love the service department and team.
Friendly people, professional, fast service. Would recommend to all my friends and family
They helped get my car at my price
Friendly service not a long wait.
Amazing staff and excellent work.
Great service. Great waiting area.
Had a great experience buying my first car with Brandon Shields! He was very easy to speak to & very upfront & honest. I didn’t feel pushed into a car sale or like a “number” to help him meet a quota. I also brought along my dad & step mom & between the 3 of us who can be a bit distracted as we separated on the car lot several times, Brandon was able to keep us on track. He also answered any questions I had being that it was my first car buying experience & expanded on anything further ...
I highly recommend Pinehurst Toyota, they are nice kind and friendly. Thanks To gentlemen’s Kevin and Chris
Professional and courteous service; timely updates via texting; comfortable facility if you need to wait for service; shuttle service available for immediate area. Pleasure to do business with Pinehurst Toyota service department.
Professionalism, quality and timely service and employees who are happy to be there
They got great cars and will help you get your self something nice
I can’t say enough great things about my experience with Pinehurst Hyundai/Toyota of Pinehurst! Chad Holderfield, Chris (who made the paperwork a breeze), Devonte Harrison, Jamie Chase and the rest of the sales team, made my purchase of the new Tucson effortless. Chad and Jamie kept me informed regarding the new vehicles coming in. They found exactly what I wanted!Devonte was very knowledgeable about the vehicle and he showed me how all the electronics work. I would absolutely recommend Hyundai of Pinehurst for your next vehicle purchase! Amazing teamwork, gentlemen! 🌟🌟🌟🌟🌟 If I could give them more stars…...
My salesman was amazing (Brandon Shields)! I was looking to trade my car in for a used car and left there with a 2022 Toyota Camry with only 4 miles on it when I purchased it! I didn’t see that coming! If you want the BEST! Go to the BEST (Brandon Shields)!!!!!!! He’s AMAZING!
Paul and the team at Pinehurst were very easy to work with. They offered the highest trade in value for our Jeep and they were very patient as we waited on our bank. Long story short, we left with the Kona N and would drive 3 hours again to do business with Pinehurst and Paul in the future.
Need a new car, go see Brandon Shields! He was so helpful and realistic. We had such a pleasant experience with him! Pinehurst Toyota has a customer for life because of Brandon Shields and his expertise!
My service today was outstanding. I didn’t have appointment but they let me get my service done. Thank you. James Johnson 😊 thank you. Thank you to all that work on my truck.
Pinehurst Hyundai service department is the best; fast, thorough with great attention to detail! The waiting room is very comfortable and large enough to easily socially distance.
quality an the professional of the worker an.
Very courteous and kind people
They have great technicians!!!! My car was a tad dirty and they vacuumed my car😁 defiantly recommend them!!
There service dept was fast and courteous. My truck needed a part and they had it the next day.
Josh was a great service agent. Made sure car was in and out with no issues
Great service. Prompt fast and thorough. Nice facility.
Needed a Camry checked, maintenance soon light came on. I called they scheduled it for next day, it was time to rotate tires, got in and out fast, courteous and friendly.
They helped me get through a long and drawn out repair job with long waits for ordered parts, etc. James was very polite and helpful. The first young man was not easy to talk to.
Timely service !!!!!!!!!!!!!!!!!!!!
I had a dead battery and called Shannon in service for help. She was very efficient and professional in getting my problem solved. In a short period of time I was on the road again. Thanks to Pinehurst Toyota and the great service department.
Good cordial service and an accurate wait time.
Service was prompt and service rep courteous and informative. I’ll be going back here for my next maintenance service.
I’ve used Pinehurst Toyota for 6 years and have always had great experiences.
Your service department! The kind service you get when you bring your car in ! 0 to 10 you get a 10 from me! Thanks for everything!
Honest & professional service
Very efficient and thorough in servicing my Corolla. Service reminders and follow up after service are second to none.
Service and professional response
excellent service excellent staff no problems ever car is always done and on time
This was our first service with new Highlander. We just moved here and the service was outstanding. Thank you.
Always friendly and efficient!
Quality, friendly service
Professional, and kept me in the loop with every step done to my car. My car had some extensive work done, and they worked with me, giving me every financial break they possibly could. I probably still could have gotten it done cheaper elsewhere, but I trust them to know how to work on my car versus some unknown mechanic.
They are so nice and so helpful.
Service is great! Anthony kept me well Informed!
Service was quick and easy! Highly recommend Pinehurst Toyota!!